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Common Technical Questions
Q - Are there any safety precautions I should take while surfing the web?
A - When connected to the Internet, it is advisable to take precautions to protect yourself and your computer:
- Turn off file/printing sharing.
- Do not accept any files (either files downloaded from the Internet or email attachments) without virus scanning them first, even if they come from a trusted source. (Senders may not be aware of an embedded virus, or someone else could be using their address).
Q - How can I protect my computer from hackers and viruses?
- Install an anti-virus Scanner to detect viruses that may have infiltrated your system through emails, attachments or software.
- Verify that your anti-virus software is always up to date. Setup your anti-virus program so that updates are made automatically.
- Install a firewall to protect your computer from attacks. A firewall watches over all incoming and outgoing data and advises you when there is suspicious activity.
Q - I can't connect to a Web site. What is causing this?
A - If a certain site is down and other sites are still connecting, there is likely an issue with that particular web server. If the web server is down, no one will be able to visit any pages at that site. BCN will be unable to resolve this sort of issue.
Q - What are phishing emails?
A - Phishing (pronounced fishing) is the act of impersonation of a corporation or other trusted source. The goal of phishing is to extract passwords or other sensitive information from the victim. Phishing is typically done using e-mail or an instant messaging program. The message is intended to appear to be from an authentic source so that the victim will either respond directly or will open a URL link to a fake Web site run by the criminals.
Tips to help you avoid becoming a phishing victim:
Never give out any personal, account or login information via email.
Never click a link in an email that asks you to provide personal information.
Q - What is spyware?
A - Spyware is software that can record and transmit keyboard stroke sequences, histories, passwords and other confidential information via the Internet. Spyware is often marketed as software for performing surveillance on spouses, children and employees, or simply as tools to spy on users to access their confidential information.
Q - What is a virus?
A - A computer virus is a program or code that reproduces when it is copied or initiates a replication of another program, boot sector of your computer or document. Viruses can infect your computer through an e-mail attachment, a downloaded file, or from a disk.
Q - What is a firewall?
A - A firewall is software that authorizes “good” Internet traffic to circulate freely, while blocking “bad” traffic. It protects your computer against hackers and malicious Internet traffic, such as worms and Trojan horses. It also controls traffic coming from and going to the Internet.